Nurhaliza Azis, S. ., M. . Ichwan Musa, and M. . Ilham Wardhana Haeruddin. “SERVICE QUALITY ON THE CUSTOMER SATISFACTION AT PEGADAIAN UPC ANDI TONRO DURING PANDEMIC COVID-19”. International Journal Of Humanities, Social Sciences And Business (INJOSS), vol. 1, no. 2, Aug. 2022, pp. 76-87, https://injoss.socian.my.id/index.php/joss/article/view/11.